Lack of directness

by Mario H. Noronha

Topic of this content: How a lack of directness contributes to ineffective communication in organizations

Who might be interested in reading: professionals and organizations

During this next month, we will address different dimensions of how ineffective communication affects organizational achievements. 4 short texts will be published on this topic (1 for each week) and, in this first contribution, we seek to look at one of the factors that may contribute to this gap; the lack of directness.

Lack of directness means avoiding direct communication or not addressing issues openly, which can lead to speculation, rumors and increased anxiety or uncertainty among employees.

This practice can lead to different types of tensions, because, with poor communication, this results in misunderstandings and misinterpretations, generating conflicts between team members and between different levels of an organization.

"One must learn to be simple; anyone can manage to be complex." - Amit Kalantri, Wealth of Words 

A possible solution is the implementation of a communication strategy, characterized by clear communication goals, channels and practices, which are aligned with the organization's needs. It is also important that guidelines are established for how and when different types of information are communicated.

A very relevant obstacle (but which can also be an incentive for the solution mentioned above) is that, in the fast-paced environment that organizations live in on a daily basis, employees often face an overload of information, which makes it difficult to process and respond to all communications in an effective manner.

When clear instructions and efficient information flows are implemented, greater agility is created in processes, which reduces misunderstandings and minimizes the need for rework, contributing to an increase in overall productivity.

Author's note: this text expresses a personal perspective framed within some parameters, it is not a scientific article, of a medical, prescriptive or binding nature. It is also important to note that it was not intended to be an exhaustive analysis, in the future there will be new texts that will address other ways of looking at these same topics.

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